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The AI hiring arms race: Why the best processes still rely on people

AI is reshaping hiring, but rigid processes risk missing great candidates. Here’s why human judgment still matters.
Date
May 9, 2025

The Financial Times called the current AI-powered surge in hiring tech “a huge mess for everyone.” It’s hard to disagree.

What we’re seeing in the market – both here in the UK and more widely – is a rapid escalation on both sides of the recruitment equation. Clients have for years used low-touch, tech-enabled filters as a way to try to cut through the volumes of applications they receive (despite widespread negative feedback from candidates and mixed outcomes for hiring).

Meanwhile, candidates are using AI tools like Chat GPT to help write CVs, cover letters and responses to application questions. But looking at it from their perspective – job specs are often vague, the competition is high, and most large employers are already using AI to triage applications. In that context, why wouldn’t someone use every tool available to help present themselves better?

The impact on applications and interviews

As recruiters, we’ve started to see more applications that feel overly polished or oddly generic – well-formatted but lacking in voice. Some are easy to spot; others only become apparent at the interview. VC interviews in particular are becoming less and less useful as a medium to conduct interviews – we’ve seen plenty which have clearly been co-piloted by AI where candidates are being fed well-formed responses (with only a minor delay!).

And while the latter is clearly a problem, the former feels to me like a realistic representation of how lots of work will look in the future – the generation joining the workforce now will absolutely be using generative AI tools to support them in executing key parts of their roles, and so demonstrating that usage during the application process shouldn’t – I would argue – be a reason to screen them out.

The real problem: rigid hiring processes

The real issue, to my mind, isn’t that candidates are using AI. It’s that many hiring processes still rely too heavily on early-stage filters – whether that’s automated scoring, keyword matching, or undercooked first-round screening. When those systems are too rigid, there’s a danger of missing good people simply because their CV was helped along by a machine. That’s not cheating – it’s a reflection of a market where candidates are trying to cut through the noise. And let’s not forget – plenty of the job ads they’re responding to were themselves likely written with the help of Chat GPT, or (more old-school than that) lifted from a generic JD template.

AI might create the application content, but it can’t provide the human context. For us as industry experts, the value we add is in knowing the person behind the CV – the contextual knowledge of a candidate that we can bring, often built over a number of years across many conversations. That means understanding their motivations, probing their decision-making, and providing a proper, human view on how they’ll fit into a team or a leadership structure.

The FT article notes that some employers have started issuing blanket bans on AI-generated applications. I can see the intent, but the reality is: you can’t police how someone drafts a CV. What you can do is structure your hiring process in a way that digs deeper. That likely means more time, energy, and effort – more thoughtful screening calls, live case studies, or simply investing the time to read between the lines. Because ultimately, recruitment is a people business. It’s about judgment, not just data. AI can support that – but it can’t replace it.

So yes, the hiring arms race is real. But it doesn’t need to be messy.

Author

  • terri loska

    Terri’s journey into recruitment began in 2009 alongside some of her current colleagues. She then moved on to form the Early Careers team at Dartmouth, creating the cornerstone for our Classroom to Boardroom business model.rnrnInitially, she took charge of designing and launching campus hiring programmes for corporate clients. The strategic and operational approach allowed her to create hiring campaigns that identified, attracted, and engaged a diverse group of top candidates. Her focus was on young, best-in-class talent.rnrnTerri’s next step was to take on the role of co-head of London. Working alongside exceptional team leaders, she supported them on their way to success. Equally, she took charge of the internal and strategic functions of a number of firms, encouraging their growth.rnrnAs CEO, Terri has set her sights on Dartmouth’s next stage of growth. Her goal is to not only drive expansion plans but also continue to raise the bar for the industry. Ultimately, she works towards a business that our clients and teams can be proud of.rnrnA graduate of The Queen’s College, Oxford University, she completed her degree in Literae Humaniores with a 2.1. rnrnBetween revolutionising the recruitment industry, Terri also balances a young family and an anxious dog.rnrnrnrnrn

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